At futrnest.com, your satisfaction is our top priority. We understand that, for various reasons, you may need to return a product, and we want to make the process as smooth and straightforward as possible.

Eligibility for a Return

• If you've purchased the product online and it arrives damaged or defective during transit, you can return it within 30 days. Our friendly customer service team will guide you through the process within 1 business day if you contact us at support@futrnest.com. Please include photos and videos of your faulty or damaged product in your email. If your return request is approved, we will provide you with a shipping label. Once we receive and inspect your return, we will refund your charges or ship a new product.
• Return shipping fees will be covered by the buyer if the reason for the return is at their discretion. Please contact support@futrnest.com and we will assist you with the process. We normally respond within a business day of receiving your message. Once your return request has been approved, you will receive a return address and detailed instructions on how to send the package back to us. Please note that returns sent without prior authorization will not be accepted. In order for the item to be refunded successfully, it must be in the same condition as when it was received. Make sure the product is unused, undamaged, and in its original packaging. The refund will be processed once we receive and inspect the returned item.

1-Year Quality Assurance

Futrnest offers a one-year quality assurance to all of our users from the date of purchase.

If there is any problem with this product during the one-year quality assurance process, please contact us. If repairs or replacements are needed, Futrnest reserves the right to use new or refurbished products or components, at our discretion. If the Product or a component is no longer available, we may replace it with the nearest available model that matches the original model's form, functionality, and performance, at our sole discretion.

The warranty excludes liability for circumstances beyond our influence, including:

• Damages resulting from incorrect installation or assembly of the product.
• neglect of usage or assembly instructions.
• Insignificant deviations from specified attributes that do not compromise the product's functionality or intended use.
• Harm arising from the chemical or electrochemical effects of water.
• Extraordinary environmental conditions, improper operational settings, or exposure to unsuitable substances.
• Destruction inflicted by wildlife, such as squirrels, chipmunks, raccoons, bears, or deer.
• Damage intentionally inflicted by any individual.

Damages and Issues

We take great care to ensure that our products are of the highest quality. However, if you happen to receive a defective or damaged item, or if there's an issue with your order, please inspect your package upon receipt and reach out to us immediately. We will promptly address the situation and make things right for you.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 2 business days. If your refund is approved, we will automatically issue a refund to your original payment method within 3 business days. Please keep in mind that processing times may vary depending on your bank or credit card company.

At Futrnest.com, we are committed to providing you with exceptional service and top-quality products. Should you have any questions or concerns about our return policy or any other matter, feel free to reach out to us at support@futrnest.com. Our dedicated team is here to assist you every step of the way, ensuring that your experience with us is nothing short of delightful.

Welcome to Futrnest.com, where we offer innovative smart yard products to enhance your outdoor space. We're committed to providing you with exceptional products and a seamless shopping experience, including efficient and reliable shipping.

Shipping Destinations

We currently offer free shipping service for purchases over $49.99 to addresses within the US, please note that we do not extend our delivery services to remote areas, including Alaska, Hawaii, Puerto Rico, and Guam.  In the case of duties or charges, Futrnest is not responsible. To ensure that your order is delivered successfully, please avoid using PO BOX addresses. Please ensure that your shipping address is accurate and complete when placing an order. We cannot be held responsible for delays or additional charges due to incorrect or incomplete addresses. 

Order Processing Time

Orders are typically processed within 2 business days.

Estimated Delivery

Once your order has shipped, the estimated delivery is within 5-8 business days. Please note that during peak seasons or promotional periods, shipping schedules might be potential delays. The shipping charges are your responsibility if you decide to cancel any orders that have been dispatched. Once the products have been delivered, you should make sure the order is undamaged and complete. It is important to check the products carefully before signing for delivery for any damage.

Order Tracking

We offer three ways to check shipping information. The shipping information can be found on this page by entering the order number from your order confirmation email and the email address used when placing the order. You can also check shipment information by checking the shipping information email we sent, or you can email us via support@futrnest.com for assistance.

Delivery

The estimated delivery time frame provided during checkout is based on business days and does not include weekends or holidays. Delivery times may vary due to unforeseen circumstances or carrier delays.

Damaged or Lost Shipments

It is your right to refuse delivery when there is any damage and to explain your decision to the delivery person. Please contact our customer service team with any questions regarding your orders at support@futrnest.com. Our customer support team will respond within one business day.

Local Pickup

At this time, we do not offer local pickup options. All orders are shipped directly to the provided shipping address.

At futrnest.com, your satisfaction is our top priority. We understand that, for various reasons, you may need to return a product, and we want to make the process as smooth and straightforward as possible.

Eligibility for a Return

• If you've purchased the product online and it arrives damaged or defective during transit, you can return it within 30 days. Our friendly customer service team will guide you through the process within 1 business day if you contact us at support@futrnest.com. Please include photos and videos of your faulty or damaged product in your email. If your return request is approved, we will provide you with a shipping label. Once we receive and inspect your return, we will refund your charges or ship a new product.
• Return shipping fees will be covered by the buyer if the reason for the return is at their discretion. Please contact support@futrnest.com and we will assist you with the process. We normally respond within a business day of receiving your message. Once your return request has been approved, you will receive a return address and detailed instructions on how to send the package back to us. Please note that returns sent without prior authorization will not be accepted. In order for the item to be refunded successfully, it must be in the same condition as when it was received. Make sure the product is unused, undamaged, and in its original packaging. The refund will be processed once we receive and inspect the returned item.

1-Year Quality Assurance

Futrnest offers a one-year quality assurance to all of our users from the date of purchase.

If there is any problem with this product during the one-year quality assurance process, please contact us. If repairs or replacements are needed, Futrnest reserves the right to use new or refurbished products or components, at our discretion. If the Product or a component is no longer available, we may replace it with the nearest available model that matches the original model's form, functionality, and performance, at our sole discretion.

The warranty excludes liability for circumstances beyond our influence, including:

• Damages resulting from incorrect installation or assembly of the product.
• neglect of usage or assembly instructions.
• Insignificant deviations from specified attributes that do not compromise the product's functionality or intended use.
• Harm arising from the chemical or electrochemical effects of water.
• Extraordinary environmental conditions, improper operational settings, or exposure to unsuitable substances.
• Destruction inflicted by wildlife, such as squirrels, chipmunks, raccoons, bears, or deer.
• Damage intentionally inflicted by any individual.

Damages and Issues

We take great care to ensure that our products are of the highest quality. However, if you happen to receive a defective or damaged item, or if there's an issue with your order, please inspect your package upon receipt and reach out to us immediately. We will promptly address the situation and make things right for you.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 2 business days. If your refund is approved, we will automatically issue a refund to your original payment method within 3 business days. Please keep in mind that processing times may vary depending on your bank or credit card company.

At Futrnest.com, we are committed to providing you with exceptional service and top-quality products. Should you have any questions or concerns about our return policy or any other matter, feel free to reach out to us at support@futrnest.com. Our dedicated team is here to assist you every step of the way, ensuring that your experience with us is nothing short of delightful.